Help Center

We ship to Canada, Usa and all over the World. The default pricing on our site is in Canadian dollar the conversion rate depends on your issuing credit card company used on the transaction. Please see our currency converter located at the bottom right of our website to change currency on the site. The site will default Canadian Dollar on the checkout page. In some instances, delivery may be delayed depending on your country's customs. 

Look-Fly.ca and the carrier do not have control over how long customs deem fit to hold a package. In addition, certain countries may apply tariffs after the package is accepted. We suggest checking with your local post office to find out if that applies to you. 

Look-Fly.ca does not cover additional customs fee charges.

Look-Fly.ca is not responsible for applicable customs fees, import duties, taxes, or any other charges.

Your 100% satisfaction is important for us. We offer a 30-days Return :

• If a product gets damaged or was faulty upon a delivery - we offer 100% refund.
• Timing: we have a 30-days RETURN POLICY, since the day item was received.
• To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
• For returns,click here or please email us at CUSTOMER SERVICE with the subject 'Return' and include your order number, name and the reason for the return.
• Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
• Please note that customers are responsible for shipping costs of returned items.
• When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
• If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.

Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship your package within 7 to 15 buisness days to Canada and United States 10 to 15 business days to the rest of the world.

Our CUSTOMER SERVICE is always happy to guide you at any step!

International taxes might be applied depending on your country's taxes policy.

Customs duty is calculated as a percentage of the customs value of the goods:

The percentage or rate varies depending on the type of goods. You can check the tariff applicable in the TARIC database for EU and Import calculator for USA.

• The customs value is made up of:
• the price paid for the goods,
• the insurance cost,
• the shipping cost.

When your order is placed, you will receive an automatic confirmation email. Your order will process, and when it's ready to leave our Distribution Center you will receive a second email with tracking information for your shipment. Please refer to our SHIPPING POLICY current processing times and available shipping methods.

Note: Receiving a shipping confirmation email does not necessarily mean that the carrier has picked up your package from our Distribution Center. Depending on the shipping method selected, please use the Carrier Tracking to determine when your package is picked up, in-transit, and delivered to your door.Have your tracking number ready to TRACK YOUR ORDER or email us if you have any concerns. CUSTOMER SERVICE

Depending on the shipping method selected, most orders leave our Distribution Center within 3 to 7 business days after the order is placed (excluding Saturdays, Sundays, and holidays). Please refer to our shipping policy current processing times and available shipping methods. Note: In-transit times are separate from processing times and are subject to change during the holiday season.In some cases, we may run out of popular items while processing your order. When this happens, our m items typically restock within 7 business days. Rather than canceling your order, it will be held until the item is back in stock and your order is fulfilled! If this happens to you, our CUSTOMER SERVICE Team will send you an email notifying you of the delay. For orders containing multiple out-of-stock items, these items will be refunded back to the original form of payment (minus any applicable discount codes used on the order), allowing us to process and ship the rest of your order as quickly as possible!Note: Refunds can take up to 2-5 business days to clear and 7-10 business days for the amount to post to your account, depending on your financial institution.

There are several reasons why your order may have been cancelled:

1. The item(s) sold out.

2.There is a delay in replenishment for your item(s).

3. We are unable to verify your billing information and/or your billing address does not match the credit card on file for the order.

• If the billing address stated on the order does not match with what the credit card issuer or bank has on file, please contact your credit card issuer or bank to verify that the billing information is correct. Once updated, you may create a new order using the correct billing address.Note: If your order is cancelled for any of the reasons above, you will receive an email confirming your order’s cancellation. The full amount of the order will be refunded back to the original form of payment used. Refunds can take up to 2-5 business days to clear and 7-10 business days for the amount to post to your account, depending on your financial institution.

Contact our Customer Service for any concerns

We accept major credit card companies (Visa, MasterCard, Discover, American Express, GooglePay, ApplePay, LayBuy, E-mail Transfer and PayPal ) when processing payment on the site.  

To report a damaged item, please use the following process:

1) Contact our CUSTOMER SERVICE.

2) Provide photo(s) along with a description of the damaged item(s) and your order number associated with the items in question. Once we receive your email and assess the damage(s), we will be in contact with you to determine the needed outcome. 

Please note that all damaged, defective, and incorrect items must be reported within 7 days of delivery by email please contact our CUSTOMER SERVICE.

CONTACT OUR CUSTOMER SERVICE IF YOUR CONCERN IS LISTED  BELOW.

• Where customers can Track their orders?
• Is it possible to change the order and how it can be done?
• How to take care about XX item?
• If customer received only part of the whole order, what should be done?
• Can a loyal customer get a discount? 
• When is the next promotion?
• Can the seller send you product test samples?
• How can an order be cancelled? 
• If an order is shipped, separately will there be double shipping charge? 
• Customs fees and/or taxes for international orders.
• PRIVACY POLICY.